Standard 3.5 - Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: Unstructured Field Experience - ITEC 7400
I chose my unstructured field experience log from ITEC 7400, 21st Century Teaching and Learning, as my artifact for standard 3.5. This experience was from three one hour trainings that I conducted one on one with another teacher. Mrs. Bailey was given a class set of Chromebooks in the middle of the school year, and I volunteered to help assist and support her with the integration of the Chromebooks.
This artifact is a great example of basic troubleshooting because I also had a number of issues arise while assisting her. The Chromebooks had to be unboxed and labeled in addition to setting up the Chromebook cart with 30 chargers, which is no easy accomplishment. Next, we began having issues with her Google Classroom not working correctly, which turned out to be an error that the technology department had to fix. Finally, we were able to explore various digital tools. This was the longest process for us because some of the software required a download or was iPad only, which means it will not run on a Chromebook. This was a great way to showcase my ability to troubleshoot basic hardware and software problems.
After completing this session I learned a lot about taking technology issues one at a time and contacting others for assistance. Technology is wonderful if it is working, but it can also be very frustrating if issues arise. In addition, I learned that there can be a large gap technology skills for teachers. While Mrs. Bailey was very fluent with technology, I have had other experiences where teachers wanted to give up quickly once an issue would arise. The next time that I do a session like this, I would definitely be sure to get a teacher’s interests before I assist them, so I can be better prepared.
The work that went into this artifact helped me with faculty development. After assisting Mrs. Bailey, she has been very independent and integration many digital tools on her own. She has even shown new digital tools to other teachers. The impact of this field experience can be assessed by the increase in Mrs. Bailey’s technological proficiency and implementation of best practices with technology.
This artifact is a great example of basic troubleshooting because I also had a number of issues arise while assisting her. The Chromebooks had to be unboxed and labeled in addition to setting up the Chromebook cart with 30 chargers, which is no easy accomplishment. Next, we began having issues with her Google Classroom not working correctly, which turned out to be an error that the technology department had to fix. Finally, we were able to explore various digital tools. This was the longest process for us because some of the software required a download or was iPad only, which means it will not run on a Chromebook. This was a great way to showcase my ability to troubleshoot basic hardware and software problems.
After completing this session I learned a lot about taking technology issues one at a time and contacting others for assistance. Technology is wonderful if it is working, but it can also be very frustrating if issues arise. In addition, I learned that there can be a large gap technology skills for teachers. While Mrs. Bailey was very fluent with technology, I have had other experiences where teachers wanted to give up quickly once an issue would arise. The next time that I do a session like this, I would definitely be sure to get a teacher’s interests before I assist them, so I can be better prepared.
The work that went into this artifact helped me with faculty development. After assisting Mrs. Bailey, she has been very independent and integration many digital tools on her own. She has even shown new digital tools to other teachers. The impact of this field experience can be assessed by the increase in Mrs. Bailey’s technological proficiency and implementation of best practices with technology.